General Government

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TOWN COUNCIL

Sets policies, oversees the budget, engages with the community, and develops long-term plans to foster economic growth, promote local culture, and ensure sustainable development. This helps maintain the community’s unique character and enhances residents’ quality of life.

  • Goals:
  •  Measures:

TOWN ATTORNEY

Provides legal advice, ensures compliance with laws, drafts and reviews documents, and represents the town in legal matters. Their goals are to ensure legal compliance, protect the town’s interests, and support transparent governance, maintaining the town’s integrity and enhancing residents’ trust.

  • Goals:
  • Measures:

TOWN MANAGER

Ensures smooth operations by managing relationships, overseeing daily activities, coordinating between departments, and implementing council policies. Leads strategic planning, serves as Executive Director of the water control district, and acts as the primary communication link between the town council, staff, and the public. Responsibilities include managing budgeting, planning, and community services, promoting financial transparency, engaging with stakeholders, and seeking innovative financial management solutions. Strategic objectives focus on engaging the community, supporting economic growth, fostering local culture, developing multi-use facilities, and promoting sustainable development for long-term well-being.

  • Goals:
    • Launch a new town website and expand social media outreach to improve communication with residents.
    • Implement new software to streamline service request tracking and project management.
    • Create a long-term financial plan to enhance budgeting transparency and ensure fiscal sustainability.
  • Measures:


TOWN CLERK

Maintain records, organize schedules, and provide essential services to support other departments. Optimize efficiency by streamlining processes, managing resources, and supporting operations. Oversee elections, act as the custodian of official records, and ensure timely customer access to records in line with Council policies and State laws.

  • Goals:
    • Timely completion of meeting minutes: 95% of minutes completed within one month of meeting.
    • Timely fulfillment of public records requests: 97% of records requests filled within 5 business days.
    • Timely publishing of meeting agendas: 93% of agendas delivered on deadline.
    • Timely fulfillment of property assessment requests: 95% of requests filled within 7 business days.
  • Measures:
    • Percent agendas delivered on deadline
    • Percent of minutes completed within one month from date of meeting
    • Number of records requests
    • Percent of record requests filled within 1 week
    • Number of property assessment requests
    • Percent of property assessment requests filled within 7 business days
    • Percent of approved meeting minutes with no corrections for content made by Council
    • % of employees educated FS Ch119 (Public Records)
    • Number of records destroyed per year [# of boxes]


COMMUNICATIONS

Disseminate accurate and consistent information through all available avenues as directed by Council and staff. Responsible for issuance of press releases, website content, and internal graphic design/multi-media to ensure consistent and quality professional branding and visual communication. Utilize social media platforms to encourage resident involvement in government and community activities. Serve as a point of contact for information and promote a strong, positive image of the Town that is vital to the community's well-being.

  • Goals:
    • Provide the residents, businesses, and visitors access to current and accurate information.
    • Coordinate with department heads to ensure an average of $500,000 per year in grants or outside funding sources for city programs over the next five years.
    • Increase traffic to the city’s website by 10% annually over the next four years.
    • Increase the city’s social media following by 15% annually over the next four years.
  • Measures:
    • Website traffic
    • Unique visitors
    • Signed up for Alerts/Notifications
    • Meeting viewership
    • Press Releases
    • Public Service Announcements
    • Number of posts to social media

SPECIAL EVENTS & COMMUNITY PROGRAMS


  • Goals:
    • Strengthen volunteer base for all events.
    • Increase civic engagement.
  • Measures:


ADMINISTRATIVE SERVICES

Provide essential support services to ensure efficient and effective operations across all departments by maintaining records, organizing schedules, streamlining processes, managing resources, and supporting operations.


FINANCIAL SERVICES

Report the Town’s financial activities accurately and on time. Manage the budget, financial policies, audits, revenue, and expenses, ensuring compliance with standards. Promote financial transparency, engage with stakeholders, and seek innovative financial management solutions

  • Goals:
    • Maintain security and internal control of Village financial management practices and technologies.
    • Develop, present, and manage during the year a balanced annual budget to facilitate understanding, communication, transparency, and fiscal responsibility.
    • Prepare monthly reports and annual publications for ongoing budget and position monitoring.
  • Measures:
    • Unqualified or unmodified financial audits
    • Number of prior year external audit findings
    • Grant awards received
    • GFOA ACFR Award received
    • Number of A/P Checks
    • Number of A/P EFTs
    • % of invoices payments within 25 days of approval date
    • Number of payroll direct deposits issued
    • Number of payroll checks issued
    • Financial Condition:
    • Property taxes (general fund) $
    • Personnel costs (general fund) $
    • Ratio of tax revenues to personnel costs
    • % Property tax collection rate
    • Debt per capita


TECHNOLOGY SERVICES

Design, implement, and evaluate technology including systems, processes, and components to meet user needs. Ensure robust cyber-security systems to protect the Town. Align technology initiatives with the Town’s broader objectives, supporting the overall mission and vision, while enhancing operational efficiency and improving customer experience.

  • Goals:
    • Ensure that 95% of the city’s desktops and laptops have been in service less than five years.
    • Improve technology integration to avoid duplicate work and manual systems.
  • Measures:
    • Virtual storage used / Total Space (TB) [Total used storage for virtual servers]
    • Document management Storage Used/Total Space (TB) [Total used storage for digital document mgmt.]
    • Microsoft 365 email uptime [Hosted email uptime]
    • Website uptime [% of time the website is up through the course of the year]
    • Network uptime [Annual percentage of time the core switch is up]
    • Desktops supported [Total # of desktops in use and supported by IT]
    • Mobile Devices Supported (Tablet/Laptop)
    • Servers supported [Total number of servers (physical / virtual) in use & supported by IT]
    • Server Uptime

HUMAN RESOURCES

Focuses on talent development, employee relations & engagement, team performance, departmental growth and development, employee satisfaction, and turnover.

  • Goals:
    • Align workforce capabilities with the Town's long-term goals by attracting, developing, and retaining top talent/high-performance workforce.
    • Maintain full-time employee turnover rate of 12% or below over the next three years.
    • Foster a positive workplace culture.
  • Measures:
    • +% of new candidates cleared for hire in 5 business days
    • Turnover rate


TRAINING & ENGAGEMENT

Equip employees and volunteers with the necessary skills and knowledge to perform their duties effectively--both experts and generalists, ensuring a well-rounded team capable of handling specialized tasks and broader responsibilities. Cross-training is also vital, as it allows team members to cover multiple roles, enhancing flexibility and resilience within the workforce.

  • Goals:
    • Provide meaningful and effective training.
    • Complete a minimum of __ hours of town-wide training per year, a minimum of ___ hours safety training for 100% public works employees, 100% of all employees trained in ICS 100, 200 & 700 and 100% employees (including onboards) PBC and state ethics compliance.
    • Improve supervisors’ skillsets and discipline specific certifications
  • Measurement:

RISK MANAGEMENT

Identify and assess potential hazards, develop strategies to mitigate these risks, evaluate and secure all necessary insurance coverages and ensure compliance with regulations. This helps maintain community safety, operational stability, and resilience.

Goals:

  • Identify, measure, and reduce risk and exposure.
  • Financially recover property damage losses incurred by third parties.
  • Continued employee safety education and training to support efficient and safe uses of resources and reduce and eliminate preventable workplace injuries.

Measures:

  • Incidents reported vs workers compensation claims
  • Workers compensation MOD Factor
  • Workers compensation loss ratio
  • General liability